Frequent Renter Programs: Is There A Winner?

Are you driving in circles with your frequent renter program options but failing to get anywhere?

Loyalty programs are offered by all of Australia’s five major car hire companies, but at a glance it can be hard to determine if any are superior. So we set our research team to work to find you the answer.

What are the programs?

Each car hire company has its own branded frequent driver offer – Avis Preferred, Budget Fastbreak, Europcar Ready Program, Hertz #1 Gold Club and Thrifty Blue Chip.

Unfortunately the name is probably the most individual thing about them.  Each program will provide you with faster reservations, record your preferences and ensure that you have priority over other customers who are not part of their program.  With each, you will receive a card and a membership number.

Effectively by retaining your details on file, it speeds up the transaction time of both parties, thereby reducing administration costs over the long term.

Do they give me a discount for being a member?

The short answer is no.  The programs do not entitle you to a direct discount in their own right.  The best deal you can expect, as a result of being a member of their program is that you will be offered in most cases the best rate of the day. Being a member of the NRMA, an auto club, or Frequent Flyer program however may entitle you to a 5-10% discount depending on the car hire company.

Most hire companies have a second or third tier of membership to which you cannot join, but must earn.  This is similar to a frequent flyer membership where you can only progress up to the next level by travelling a certain number of times and distances.  If you travel very frequently you may find yourself admitted to this group and therefore may become eligible for a greater level of priority, more upgrades and discounts.

Are there any other benefits of membership?

There are a few additional benefits to some memberships, which separate the quality of the programs.

Priority number
Only Avis and Thrifty offer their frequent or priority members a dedicated phone line. The others direct you through to their standard reservation line which in some instances, particularly Europcar, can leave you waiting 10-15 minutes to be answered.

Priority service
Priority service is offered by all the providers. However in the cases of Avis and Hertz, this means no stopping at the counter at all within the main Australian airports, allowing you to simply proceed to the car.

Other features
Hertz goes one step further than the other car hire companies, in that they have a ‘no additional driver charge’ feature which is applicable on all their cars and provides a discount to gold members on the rental of infant or child seats.  In addition, they offer their own points reward program so you can still achieve points even if you are not part of one of their affiliated frequent flyer programs.

Joining the program

Each programs is free to join, except Hertz, which is only free to Australian residents.  The forms simply need to be downloaded from the website, completed and returned.

Be aware when selecting any preferences on your application form that this information will be automatically used on all your future bookings with that company.  Should you need to change a preference, you will need to contact the company to update your details.

A final word

Because all the providers are similar, the choice of your hire car company is likely to come down to individual cost and features at the time you wish to travel.  The only time this would not be the case is when you travel very frequently, then aiming for one of the memberships such as Hertz which offers an upgrade after 10 hires in one year, may be worthwhile.

There is no reason not to join multiple programs given they are free.  The only investment is your time to complete the information required.

Finally frequent renter programs do not have to mean another five cards in your back pocket.  Each provider confirmed that as long as you have your number available you do not need to physically provide your card. So if you choose to join multiple programs, save your wallet from exploding by creating one card with the names, program numbers and phone numbers on it.

Links

Avis Preferred Service
Budget Fastbreak
Europcar Ready
Hertz #1 Club
Thrifty Blue Chip

Snow Snow Snow! Winter 2010 Car Hire Guide is here!

We’ve updated our Winter Car Hire Guide for 2010. All you need to know about who and where to rent from! Have a look see and enjoy tearing up the slopes! Yeehaw!

Time’s a-ticking so pay attention: Europcar’s Earlybird Special offers 10% discount if you place your booking by 11 June 2010!

Top Ten Deals Now On Oodles

Oodles is one of our top two recommended car rental comparison sites for the Big Boys of Avis, Budget, Europcar, Hertz and Thrifty. In our Oodles review, we highlighted the site’s unique ability to plug in discount codes (or coupons) from Avis, Budget and/or Hertz when doing a search but had lamented the fact you need to seek out these discount codes in the first place.

Now, they’ve added a new section in their homepage featuring ‘today’s top ten deals’. Clicking on a coupon code will automatically enter it as part of your search criteria. You can enter one code each for Avis, Budget and Hertz to be searched in tandem. We like this as another step in the right direction to simplify, simplify, simplify. Now if only they’ll let us plug in discount codes from Europcar and Thrifty too!

Click to view Oodles website

Car Hire Price Hike: 50% Up, So Now What?

Anyone who has rented a car from Avis, Budget, Europcar, Hertz, or Thrifty before mid-2009 will be in for a big shock when they notice the not-so-modest jump in current car hire prices. Our original post on car hire costs to expect used to say a 1-week car hire for a full-sized sedan will cost you an average of A$290. Now, we’ve revised it to ask you to expect a cost around the A$430 mark. That’s a whopping 40-50% average price increase across Australia’s major city airports!

Why has this happened? (with thanks to Sarah for the question)
The global recession has hit the travel industry hard – just look at all the flailing airlines – and that includes car hire. The story as told by the major car rental companies is that they’ve had to slash their fleet in order to stay afloat in these bad times. As a result, with greatly reduced cars available, they’ve had to push up prices. How absolutely essential it is for them to raise prices this substantially, if at all, is open to debate.

What can we do about it?
Thankfully, most of the major price hikes have been reserved to the big global brands. If you want to stick with these known names, you will just have to fork out the money. But you may be more motivated to consider other options: Many of the smaller independent companies haven’t increased their prices (and even if they have, it’s by a lot less). We suggest you do a little extra research on alternative companies as now, more than ever, your savings will likely be sizable. A little digging can go a long way.

Car Hire Coupons & Discount Codes Galore

It’s ready! We’ve worked to gather all the car hire coupons, discount codes and deals from Australia’s Big Boys of Avis, Budget, Europcar, Hertz and Thrifty.

Now all you have to do is check our car rental coupons page and presto, everything in one place. No more opening five windows and jumping around, having as much success comparing the specials as a goldfish trying to master trigonometry.

And we’ve even filtered out the duds (trust us, there are duds). We only list the offers that actually give you extra benefits. Often these companies promote so-called specials of “great daily rates” or “waived fees” which are in reality already reflected in the search results of comparison sites without you having to punch in a coupon number i.e. they don’t make any difference at all. But not the ones we’ve handpicked: make a booking with them and you will truly get a deal you would have missed out on otherwise.

And do share with us and help out your fellow hirer if you come across a hot deal we may have missed. In the meantime, we will continue to avidly hunt down any and every worthwhile special.

Oodles: A Snapshot

Oodles is a successful newcomer to car hire comparison scene offering up some differentiating features.

Our Verdict: If you are a frequent renter with Car Rental, Qantas Frequent Flyer or Velocity Rewards memberships, or you have Discount Codes from Avis, Hertz or Thrifty, there’s no more convenient place to compare and book your car hire.

Founded: 2007
Based: Melbourne
Companies searched: Avis, Budget, Europcar, Hertz, Thrifty
Prices: Will not be higher than if you went to each of the rental companies’ sites. No extra mark ups, booking or agent fees. ‘Best Rate Guarantee’ will match a lower price on an equivalent car found within 8 hours of booking and add a further 10% discount
Of interest: Allows you to enter car rental membership, frequent flyer details or discount codes so you can automatically collect points or be shown discounted prices in the search results. Where the express pickup service is available, regular travellers can jump the queue

Their unique tabbed search results is well presented and highlights the cheapest available but if you want to see details of other results, you’ll have to click around. You can almost always find the cheapest price for each size category on Oodles, but our other recommended comparison site VroomVroomVroom tends to offer up more search results (e.g. green / hybrid cars).

Selecting a car will reveal all the necessary information from pickup and drop-off details and cost breakdown. Prices are final (but of course, excluding any further add-ons you may request). The booking form requires basic information but no credit card details are required and your reservation will be held for you at no obligation.

VroomVroomVroom: A Snapshot

VroomVroomVroom is a car hire comparison site based in Australia that compares live prices from Australia’s major car hire companies of Avis, Budget, Europcar, Hertz and Thrifty.

Our Verdict: Simplest and most user-friendly, it is our favourite place for quickly finding the lowest prices and placing a booking without having to go to each of the different sites if you intend to rent a car from any of these reputable global brands.

Founded: 2002
Based: Queensland
Companies searched: Avis, Budget, Europcar, Hertz, Thrifty
Prices: Unless you have an offer code or membership discounts, Vroom will find you the exact prices as if you went to each of their sites. No extra mark ups, booking or agent fees. Their Price Promise guarantees to match a lower price on an equivalent car within 3 days of booking with a further $10 discount
Of interest: Partnering with CarbonNeutral, Vroom offsets the carbon emissions of each car hire at no extra cost to you as a renter

With their real-time car hire price comparison presented as a list, it makes it easy for you as a renter to immediately find the cheapest option for the car size you require. Leaving your mouse to hover over each item automatically displays an image of the hire car so you can picture the car you will getting.

Once you’ve selected your car, you’ll be shown pickup and drop-off details, a description of your vehicle and a breakdown of the costs. The final price listed is inclusive of all taxes and fees for the basic car hire so there will be no surprises upon pickup. Naturally, you have to pay more for further add-ons such as child seats or excess reduction, prices of which are also displayed.

The booking form is basic and simple to fill in. No payment or deposit is required, allowing you to secure a rental car far in advance at no risk or obligation.

Terms & Conditions: Avis, Budget, Europcar, Hertz, Thrifty

Choose from the dropdown below for the Terms and Conditions of the Big Boy car rental companies (Avis, Budget, Europcar, Hertz and Thrifty). These are proper legal documents so be prepared for some wordy mumbo jumbo.

All are in PDF-format except for Hertz where you will be redirected to their website for online viewing of their Terms and Conditions.

Choose One Avis Budget Europcar Hertz Thrifty

Note: For easy and reliable price checks/bookings for these Big Boy companies, do have a look at the best sites for comparing car hire that we’ve carefully researched and handpicked.

Extra Information on the Big Boys
	Avis	Budget	Europcar	Hertz	Thrifty
Included km’s	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Standard Waiver	$2,915	$2,750	$3,300	$3,300	$3,300
Excess Reduction	$26.40/day reduces to $330	$25/day reduces to $330	$24/day reduces to $330	$25.90/day reduces to $440	$27/day reduces to $385
Additional Driver	Included	Included	$3.30/day (max. $23.10)	$3.30/day (max. $16.50)*	Included
21-24 Age Surcharge	$27.50/day	$16.50/day	$13.20/day	$27.50/day	$22/day
Baby Seats	$5.50/day (max. $55)	$5.50/day (max. $33)	$7.70/day (max. $53.90)	$8.80/day (max. $61.60)	$6/day (max. $55)
GPS	$10.95/day or $55/week	$10.95/day or $55/week	$10.95/day or $66/week	$11/day	$11/day (max. $110)
Updated November 2009. The best options are highlighted for your convenience. This information serves as a guide and are for standard cars. Specialty cars, 4WDs, luxury cars, actual prices, terms and conditions as well as their availability could vary, so always double check them with your chosen company before committing. * Additional drivers with the same residential address as the primary driver are exempt

Best Comparison Site for the Major Car Hire Companies

After thoroughly reviewing over 20+ popular car hire comparison sites as ranked on Google and Yahoo, we’ve uncovered the Top 2 Sites for comparing the live prices of Australia’s major car hire companies – Avis, Budget, Europcar, Hertz, and Thrifty.

The smaller independent companies can be cheaper (especially for airport car rentals) but either way, you should get the best price offered by Avis, Budget, Europcar, Hertz, and Thrifty to use as a benchmark.

After finding the lowest prices here, remember to check all the car hire coupons we’ve compiled to see if you can bag yourself further bonuses and discounts. Then after booking, be sure to apply our tips for saving $100s on car hire insurance by bypassing the car hire companies.

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